View your shop's Net Promoter Score and surveys

Net Promoter Score, or NPS, is the industry standard for measuring and tracking overall customer satisfaction. It takes the form of a single question in which respondents are asked to rate the likelihood that they would recommend a company, product or service to a friend or colleague. 

Subtracting the percentage of Detractors (customers who answer 0-6 on a 10-point satisfaction survey scale) from the percentage of Promoters (customers who answer 9-10) provides your Net Promoter Score.

Now, from your dashboard, you can easily access your shop's Net Promoter Score to see how customers feel about your shop's service, on both a quarterly and individual basis. 

Just log in, and in the upper right corner of your profile screen, you'll see the NPS score for the current quarter, plus a link to all individual scores and comments. 

View customer comments and see how they rated the following areas:

  • Shop professionalism
  • Technician performance
  • Ease of experience
  • Likelihood of renewing their insurance policy with their current provider
  • Likelihood of recommending your shop to others

Logging in allows you to view individual survey scores and comments.

  1. You can view any NPS survey that an insured has completed.
  2. To view the record, visit your Accepted or Pair referrals and click on the designated job. The NPS link (score + View full survey) can be found at the bottom of the page.
  3. If this space is blank it means the customer did not complete the survey.

Here to help

As always, we appreciate your partnership in providing the best service for our clients' policyholders.

Have questions about NPS or other non-part-related issues? Email us: